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Détails du poste

A&W in Kitimat, BC, is seeking full-time, permanent, Food Service Supervisors, to start immediately. (123 City Centre, Kitimat, BC V8C 1T6) Wage: $21 per hour Hours Per Week: 40 Language: English Education: Secondary School Certificate or equivalent Experience: 3 years experience in food preparation Benefits Benefits include an optional, employee‑contributed single or family Medical and Dental Benefit plan comprising Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment, Travel Coverage, Vision Care, Basic and Optional Life Insurance, along with an optional, employee‑contributed Group RRSP. The McMurray Group owns and operates A&W Restaurants across Western Canada. We are committed to creating a positive, people-centered workplace built on respect, teamwork, and open communication. We recognize and celebrate the efforts and achievements of our team members, and we strive to provide an environment where everyone can learn, grow, and succeed. Role The Shift Manager is responsible for supervising, coordinating, and supporting front‑line staff during assigned shifts to ensure efficient restaurant operations. This role ensures food quality, safety, service consistency, and adherence to all A&W standards, as well as provincial health, safety, and employment regulations. Responsibilities align with NOC 62020, which covers supervisory duties involving staff coordination, quality control, inventory support, and maintaining service standards. Responsibilities Operations Ensure the safety and well-being of all customers and staff. Monitor restaurant readiness to meet production demands, maintaining food quality, speed of service, and overall guest experience. Open and/or close the restaurant, including handling float and safe access. Supervise, coordinate, and schedule staff activities, ensuring stations are assigned and breaks are managed. Resolve operational issues involving staff, customers, or restaurant systems according to company policies. Make decisions that balance food quality, service times, labour cost, and operational efficiency. Maintain records and complete required daily paperwork and shift documentation. Support training, coaching, and onboarding of new employees. Address performance concerns professionally, escalating when appropriate. Ensure adherence to sanitation, hygiene, and safe food handling protocols. Financial Complete daily and weekly accounting administration tasks as required. Support inventory control by counting inventory, estimating needs, placing or supporting orders, and monitoring waste and usage. Apply cash-handling procedures and principles of cost control, including food and labour cost awareness. Assist in maintaining records of stock, sales, wastage, and repairs. Customer Service Maintain high standards of cleanliness, guest service, and hospitality throughout the shift. Ensure safe food handling practices are consistently followed. Support efficient guest service by ensuring proper staff placement, stocking, and timely preparation of products. Manage guest concerns, incidents, or complaints using service recovery guidelines. Ensure team appearance and professionalism meet A&W standards. Qualifications & Requirements Completion of secondary school or equivalent is required. Completion of a community college program in food service administration, hospitality, or restaurant management, or several years of experience in food preparation or food service. FOODSAFE Level 1 required; FOODSAFE Level 2 preferred (or provincial equivalent). Previous supervisory or leadership experience in a food service environment preferred. Strong communication, conflict resolution, and organizational skills. Ability to work in a fast‑paced environment and make sound decisions under pressure. Competencies Leadership & Team Supervision: Ability to supervise and motivate staff to meet service and quality standards. Operational Awareness: Understanding of restaurant flow, production systems, and safety guidelines. Customer Focus: Commitment to high‑quality guest experiences and effective service recovery. Problem Solving: Ability to quickly assess issues and implement solutions during shift operations. Time Management: Effective prioritization to meet deadlines and maintain operational standards. Attention to Detail: Ensures quality control, accurate records, and compliance with procedures. Working Conditions Fast‑paced food service environment. Standing for extended periods; occasional lifting of up to 25 lbs. Standing, lateral stepping, and repetitive motion for extended periods. Shift work, including mornings, evenings, weekends, and statutory holidays. Responsible for restaurant functions during assigned shifts, including supervisory decisions. Updated: April 10, 2026 How to Apply Please ensure you provide a current and relevant resume, including applicable work experience and references. Applicants must be legally authorized to work in Canada. Applications without work authorization will not be considered. Application Options We encourage candidates to apply through the posting link for priority processing. If the link is not working, you may submit your resume using one of the options below: • Online: https://mcmurraygroupofcompanies.applytojob.com • In person at the restaurant location • By mail: Recruitment – A&W McMurray Group, 2739 30th St., Vernon, BC, V1T 5C6 If you are viewing this posting, the position has not yet been filled. Only qualified applicants will be contacted for assessments and interviews.

Ce que vous ferez

The Shift Manager is responsible for supervising front-line staff, coordinating daily restaurant operations, and ensuring food quality and safety standards are met. They also handle inventory control, staff scheduling, and administrative tasks to maintain efficient restaurant performance.

Exigences

Candidates must have a secondary school certificate or equivalent and at least 3 years of experience in food preparation. A FOODSAFE Level 1 certification is required, and previous supervisory experience in a food service environment is preferred.

Avantages

• Medical benefit plan • Dental benefit plan • Pharmaceuticals • Hospital care • Paramedical services • Medical equipment • Travel coverage • Vision care • Basic life insurance • Optional life insurance • Group RRSP

Compétences indiquées

• Service à la clientèle · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Staff supervision
• Food preparation
• Inventory control
• Conflict resolution
• Customer service
• Cash handling
• Quality control
• Training and coaching
• Operational efficiency
• Safety compliance
• Time management
• Communication skills
• Organizational skills
• Problem solving
• Attention to detail
• Food Quality Assurance And Control
• Cash Handling
• Cost Control
• Operational Efficiency
• Professionalism
• Restaurant Management
• Organizational Skills
• Ability To Meet Deadlines
• Service Standards
• Shift Work
• Accounting
• Cleanliness
• Customer Service
• Communication
• Conflict Resolution
• Food Services
• English Language
• Optometry
• Sales
• Food Safety And Sanitation
• Food Preparation
• Leadership
• Inventory Control
• Problem Solving
• Operations
• Pharmaceuticals
• Sanitation
• Quality Management
• Coaching
• Restaurant Operation
• Service Recovery
• Time Management
• Coordinating
• Prioritization
• Payroll Cost

Domaines d’emploi

• Food & Beverage
• Hospitality
• Management & Leadership
• Customer Service & Support
• Food Service Supervisor
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers