Serveur (H/F) Hilton Québec

Résumé du poste

Responsible for preparing the service area, taking orders, and delivering exceptional dining service to guests. Collaborates with the kitchen team to ensure customer satisfaction and maintain a clean, organized environment.

Détails du poste

Job Description En tant que Serveur (H/F), vous serez responsable de préparer la mise en place pour le service, de décrire le menu, prendre les commandes et les transmettre à la cuisine et de fournir un service exceptionnel aux clients en veillant à leur satisfaction et à leur confort. Responsibilities Accueillir les clients, prendre les commandes et assurer un service courtois et professionnel. Servir les repas et les boissons en respectant les normes de qualité de l’hôtel. Veiller à la satisfaction des clients et répondre à leurs demandes tout au long du service. Préparer et entretenir les tables ainsi que les aires de service propres et organisées. Collaborer avec l’équipe de cuisine et les autres services de l’hôtel pour offrir une expérience client de qualité. Qualifications Une année d’expérience à titre de serveur dans un établissement de même envergure; Avoir réussi un cours en service aux tables Connaissances en vins, bière et spiritueux; Service à la clientèle exemplaire; Bilingue (français et anglais); Bon sens de l’organisation; Bonne mémoire Rapidité d’exécution Rigueur, responsabilité et autonomie; Flexibilité et ponctualité; Dynamisme. Vos Futurs Avantages Un lieu de travail où votre bien-être est notre priorité; Des collègues de travail expérimentés et passionnés; Programme complet de reconnaissance des employés; Un service de cafétéria; L’unique programme Go Hilton, vous permettant de voyager dans plus de 8 000 hôtels de la chaîne! Ça vous parle? Appliquez! About Us Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work. About The Team How We’ll Help You Thrive At Hilton, we don’t just offer jobs—we provide careers built on support, growth, and exceptional benefits that empower you to Thrive personally and professionally. We’re proud to invest in our Team Members’ mental and physical wellbeing, ensuring they feel valued and supported in an inclusive and diverse environment. When you join Hilton, you gain access to unmatched perks and benefits, including*: Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program Mental wellbeing resources – Your health comes first. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP) Generous paid time off (PTO) – Recharge, relax, and take time for what matters most Extended health and welfare plans – Get added peace of mind with health and wellness benefits that go beyond provincial coverage Pension and RRSP plans – We’ve got your future in mind with retirement plans that help you grow your savings Discounts and perks through Perkopolis – Enjoy exclusive savings on travel, shopping, tickets, and more! Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Ce que vous ferez

Responsible for preparing the service area, taking orders, and delivering exceptional dining service to guests. Collaborates with the kitchen team to ensure customer satisfaction and maintain a clean, organized environment.

Exigences

Requires one year of experience as a server in a similar establishment and completion of a table service course. Candidates must be bilingual in French and English with strong knowledge of wines, beers, and spirits.

Avantages

• Employee recognition program • Cafeteria service • Go Hilton travel program (discounted hotel rates) • Employee Assistance Program (EAP) • Paid time off (PTO) • Extended health and welfare plans • Pension and RRSP plans • Perkopolis discounts

Compétences indiquées

• Service à la clientèle · Souhaitée
• Sens de l’organisation · Souhaitée
• punctuality · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Bilingual (French and English)
• Wine Knowledge
• Beer Knowledge
• Spirits Knowledge
• Organization
• Memory
• Execution Speed
• Autonomy
• Punctuality
• Dynamism
• Table Service

Domaines d’emploi

• Hospitality
• Food & Beverage
• Customer Service & Support